Good morning. I wrote to you on April 19 regarding my concerns re the care of my mother.
It would be remiss of me not to write and inform you of the significant changes I have observed and actually experienced in the time Enrica has been managing the facility.
Without question Enrica is open to feedback, approachable and does what she says she will do. I have watched her interact with my mother and other residents and at all times she acts with honest respect.
The changes brought about within a short period of time have been quite significant.
I understand that you will be moving Enrica to Peninsula and I am very pleased for her, and believe (as you do) that she will make an impact there for the better.
I wish you all the best to find a new manager who is capable of continuing the good work Enrica has started.
A grateful daughter