Last updated: May 2026
This Privacy Policy explains how we collect, use, store and protect your personal information, and how you can access or correct it.
1. Our commitment to your privacy
Beaumont Care is committed to protecting your privacy and handling personal information in an open and transparent way. We respect your dignity, independence, and right to control your personal information.
We manage personal information in accordance with:
- the Privacy Act 1988 (Cth)
- the Australian Privacy Principles (APPs)
- the Notifiable Data Breaches Scheme
- the Aged Care Act 2024 and Strengthened Aged Care Quality Standards
- relevant NDIS legislation and Practice Standards
2. Who this policy applies to
This policy applies to personal information collected by Beaumont Care about:
- residents and people receiving disability support services
- prospective consumers and people making enquiries
- family members, representatives and nominees
- visitors to our website
Information about how we manage employee and contractor information is covered by separate internal policies.
3. What types of personal information we collect
The types of personal information we may collect include:
- identification details (such as name, date of birth, address and contact details)
- health and care information, including medical and support needs
- emergency contact and representative details
- financial and billing information (where applicable)
- images, audio or video recordings (with consent)
- feedback, complaints and incident information
- website enquiry and contact details you choose to provide
We only collect information that is reasonably necessary to provide safe, quality care and services or to meet our legal obligations.
4. How we collect personal information
We collect personal information in several ways, including:
- directly from you during enquiries, admission or service delivery
- from your authorised representative, nominee or guardian
- through referrals from health professionals or government agencies (with authority or consent)
- when you contact us by phone, email, website forms or feedback channels
- when you visit our website
Where possible, we collect information directly from you. If we collect information from another source, we will explain this to you unless it is unreasonable or impracticable to do so.
5. Why we collect and use personal information
We collect, use and disclose personal information to:
- provide you with safe, appropriate and person‑centred care and services
- support informed decision‑making about your care
- communicate with you and your representatives
- meet our legal, regulatory and funding obligations
- manage quality, safety, incidents, complaints and feedback
- improve our services
- undertake activities related to the operation of our services
Some information is required by law, including under aged care, disability and health legislation.
6. Consent and choice
We seek your consent to collect, use and share your personal information where required. You can withdraw consent at any time, subject to legal or safety obligations. If you are unable to provide consent, we will work with your authorised representative in accordance with the law.
7. Disclosure of personal information
We may disclose personal information:
- to health professionals and service providers involved in your care
- to government bodies where required by law (for example, My Aged Care, NDIA)
- to emergency services if required to protect health or safety
- with your consent, to family members or representatives
We do not release personal information to third parties without authorisation or consent, unless required or permitted by law.
8. Overseas disclosure
In some limited circumstances, personal information may be disclosed to overseas recipients (for example, where technology or service providers are located outside Australia). Where this occurs, we will inform you and seek your consent where required, and we take reasonable steps to ensure privacy protections apply.
9. Marketing communications
We may use your contact details to provide information about our services or invite feedback. You can opt out of marketing communications at any time by contacting us.
10. Accessing and correcting your information
You have the right to:
- access the personal information we hold about you
- request correction of information if it is inaccurate, incomplete or out of date
If we cannot agree to a requested correction, we will explain why and how you can make a complaint.
11. Privacy complaints
If you have a concern about how we handle your personal information, you can make a complaint to us. We will acknowledge your complaint, investigate it and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Data breaches
If a data breach occurs that is likely to result in serious harm, we will manage it in accordance with the Notifiable Data Breaches Scheme, including notifying affected individuals and the OAIC where required.
13. Security and retention of personal information
We take reasonable steps to:
- protect personal information from misuse, loss, unauthorised access or disclosure
- store information securely in electronic and paper systems
- restrict access to authorised personnel only
We retain personal information only for as long as required for business or legal purposes, after which it is securely destroyed or de‑identified.
14. Website information
When you visit our website:
- we do not attempt to identify you
- we may collect limited technical information such as IP address, browser type and pages visited
- cookies may be used to improve website functionality (you can disable cookies through your browser settings)
- third‑party links are provided for convenience, and we are not responsible for their privacy practices
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website.
16. Contact us
To request access to your information, make a correction request, or lodge a privacy complaint, please contact:
Address: The Privacy Officer – Beaumont Care
1/180 Anzac Avenue, Kippa Ring. Qld. 4021
Email: privacy@beaumontcare.com.au