In my 20 years working in the industry and 12 years as an assessor, I have not seen an Aged Care Quality Assessment team as excited about what they heard, saw and experienced at Roslyn Lodge this week!
They were blown away by the environmental changes and the compliments received from the staff, relatives and residents.
The residents and family representatives said they were very happy and that the staff are wonderful. Staff said they were happy, felt well supported and were thrilled with the physical changes to the home, and residents are happy and calm.
Residents said that the food is now the icing on the cake rather than the focus. The Assessors commented on the dining atmosphere and how beautiful it is.
On behalf of Beaumont Care, I’d like to thank and congratulate everyone who contributed to this outcome in some way, shape or form- and there are a lot of you ! Thank you all for making the lives of our residents so incredibly better, and for your part in saving Roslyn Lodge!
Story by Gerri Donaldson, Chief Operating Officer – Beaumont Care